Delivery

Delivery

On this page you will find all the useful information on shipments, delivery times, packaging and procedures in case of damage. All shipments are insured and packed with professional materials to ensure maximum safety.

Shipping and delivery

Shipping costs for Italy are free for orders over € 99.00 (with payment by credit card, PayPal or bank transfer).

For orders under € 99.00, shipping costs for Italy amount to € 9.76 and are always visible before the conclusion of the order.

Shipping costs include:

  • professional packaging
  • order management
  • total insurance of the shipment

International Shipping

We offer international shipping for both ceramics and terracotta.

For large terracotta items shipped to countries within the European Union, delivery is made on pallet with an indicative cost of €305.

For countries outside the European Union, shipping is not available for terracotta products due to logistical and customs limitations.

Areas not covered by standard shipping

Shipments (free or paid) cover the entire national territory with the exception of the minor islands, Venice and its lagoon and other remote areas.

For these destinations it is necessary to contact us before purchasing. In the absence of such contact, the order may be cancelled.

Shipping times

Packages are generally shipped within 1 working day of receipt of payment.

Delivery by express courier takes an average of:

  • 48 hours for most destinations
  • 72 hours for the islands

All shipments are 100% insured and equipped with online tracking.

Shipping of bulky products

Bulky products (such as vases and jars) are shipped on pallets with delivery by appointment. Estimated delivery times: 72 hours.

Responsibility for shipping data

The data necessary for shipping are entered directly by the customer. Bettini Germano S.n.c. cannot be held responsible for non-delivery in case of incorrect or incomplete data.

In case of an incorrect or incomplete address, the package will be returned to the sender. The new shipment can only be carried out after the data has been updated and will involve a new shipping cost charged to the customer.

Receipt of goods: recommended checks

At the time of delivery it is recommended to:

  • verify that the number of packages corresponds to the transport document
  • check that the packaging is intact and not tampered with
  • if possible, open the package immediately and check for damage

Environmental Labeling of Packaging

In compliance with current regulations, we provide information for the correct disposal of the packaging used for the shipment of our ceramic and terracotta products:

  • External box and dividers: Paper (PAP 20) – Paper Collection
  • Pressed cardboard protections: Paper (PAP 21) - Paper Collection
  • Bubble wrap and protective film: Plastic (LDPE 04) – Plastic Collection
  • Adhesive tape: Plastic (PP 05) – Plastic Collection
  • Packing peanuts (Polystyrene): Plastic (PS 06) - Plastic Collection
  • Wooden pallet (for bulky products): Wood (FOR 50) – Wood Collection or Collection Point

Note for the consumer: Always check the provisions of your Municipality of residence to confirm the local collection methods, as they may vary. Make sure to completely empty the packaging before differentiating them.

Contesting damage upon delivery

In case of tampering or visible breakage, it is necessary to immediately contest the delivery to the courier, adding the wording “Signed with reserve of control” and indicating a detailed description of the damage on the transport document.

For correct management of the insurance claim, we ask you to photograph:

  • the external packaging
  • the inside of the package
  • the damaged item

Contact us within 24/48 hours by sending the images and the order number. Our Customer Service will open the insurance claim and assist you in every phase, until the replacement or refund of the item.

The report must be sent within 2 days of receipt of the goods, via email or by telephone at +39 075 9710550.

If the courier finds no one

In case of absence of the recipient, the courier will leave a notice of missed delivery with instructions to agree on a new passage. After the attempts provided by the courier, the package will be returned to the sender.

For further information, please also consult the Customer Service page.

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