Customer Support
Need help? On this page you will find all the useful information about orders, shipping, returns, payments, and after‑sales assistance. We are an artisan workshop and we follow every customer with direct and personal support.
Frequently Asked Questions
1 – Do I need to register to make a purchase?
Registration is recommended because it allows you to track your order, view your history, and receive assistance more quickly. If you prefer, you can still place an order as a guest.
2 – I forgot my password: what should I do?
For security reasons, it is not possible to recover your old password. However, you can request a new one using the link on the login page.
3 – How can I place an order online?
Search for the product using the search bar or categories. Select the item and add it to your cart. Enter your details, choose delivery and payment, and confirm the order. You will receive an email with the details and you can track the shipment from your personal account.
4 – Do you ship abroad?
Yes, we also ship internationally. For countries outside the European Union, delivery is not available for terracotta products.
5 – How are the products packaged?
We use professional high‑protection materials (bubble wrap, reinforcements, sturdy boxes) to ensure maximum safety during transport.
6 – Are shipments insured?
Yes, all shipments are insured. In case of damage, the insurance covers the full value of the item. The issue must be reported within 24/48 hours of delivery.
7 – When will my order be shipped?
You will receive an email as soon as your order is handed over to the courier, including the tracking number and next steps.
8 – Does the courier deliver inside the house?
Delivery is made to the street level at the indicated address. Couriers are not authorized to carry packages to upper floors.
9 – What happens if the delivery address is incorrect?
If the address provided is incorrect or incomplete, the package will be returned to the sender. In this case, we will contact you to update the information and arrange a new shipment. The cost of the new shipment is charged to the customer, as required by courier transport conditions.
10 – What should I do if the package arrives damaged?
If you notice any damage to the packaging or product at the time of delivery, please document the issue immediately. On the Delivery page you will find detailed instructions on how to proceed in case of transport damage.
11 – Can I modify or cancel an order?
If the order has not yet been shipped, we can modify or cancel it. Please contact us promptly.
12 – Is it possible to request customizations?
Yes, we create custom pieces on request (colors, names, bespoke decorations). Contact us specifying the product and the type of customization you would like.
Useful Pages
Contact Us
Phone: 075 9710550
Hours: Monday–Saturday: 9:00–13:00 / 15:00–19:00
Email: via the contact form.
Dedicated assistance and fast support for every need.