Shipping and Right of withdrawal
The shipping costs for Italy are FREE for orders over Euro 99,00 (with payment by credit card through PayPal or bank transfer). The shipping costs if not free are visible at compile order before the conclusion of the contract. The shipping costs include the costs of running and packaging and postage. The operating costs are fixed, whereas transport costs vary according to the total weight of the shipment or another. The shipping costs are free if not visible at build order before the conclusion of the contract. We advise you to group your items in one order. We can not group two distinct orders placed separately, so the shipping costs will be charged for each of them. Your package is insured and is paid special attention in the case of fragile objects. Boxes are sized appropriately large and your articles are well-protected.
The delivery of your package
The delivery of products is made by Express Courier. The timing of delivery of the material, from the time of shipment, ranging (on average) from 48 to 72 hours (for the islands) I generally sent the packages within 2 days after receipt of payment and are shipped via express courier with tracking and delivery unsigned. Any type of shipping you choose, we will provide a link to track your package online. Shipments are all INSURED, in case of any breakages You will be sent back to the object without any additional expense on your part, where this is not possible a refund will be made.
Some small adjustments to the receipt of the goods
Check that the number of packages delivered corresponds to what is stated in the transport document Check that the packaging is intact and not altered even in the closing strip. If possible, unpack the product immediately and make sure there is no damage. In case of tampering and / or visible cracks you will immediately challenge the shipment and / or delivery by adding the words "subject to control GOODS FOR ....." (indicate the reason) on the delivery document received by courier. Then send us right away reporting by email or contact us by phone at +39 0759710550. the message must be received no later than 2 (two) days of receipt of goods in the manner prescribed by the operator chosen for the shipment. We remain at your disposal for further information.
What if there is no one when the courier arrives?
The courier will leave you a non-delivery notice with a phone number to call to arrange another delivery.
Customer service Right of Withdrawal
You just let us know within 14 days of when the products are delivered to you. Of course you can decide to give back even a fraction of what you bought. We will refund the price of the returned products and the corresponding delivery costs as soon as possible and no later than 14 days from when we became aware of your withdrawal. Please find attached the documents of the new European legislation on consumer rights (Directive 2011/83 / EU, implemented in Italy with THE LEGISLATIVE DECREE NO. 21 February 2014, No. 21) concerning the right of withdrawal (Click Type and Form withdrawal type) where you can find any information on how the withdrawal and return. Please state the withdrawal by any means - online, email, telephone, letter - using the standard form prescribed by law, but is not required. For your convenience and notwithstanding the possibility to exercise his right in all other ways provided, you can follow the online wizard who made are here Personal Area - Refunds of my goods (only available in the web version).
The withdrawal period will expire after 14 days
To exercise the right of withdrawal in respect of any product or service purchased through our www.terrecottederuta.com website, you are required to inform us (at: Bettini Germano Snc Via Tiberina, 322, 06053 Deruta Italy, tel: (+ 39) 0759710550, email: email@example.com of your decision to withdraw from this contract by an unequivocal statement (eg a letter sent by mail or e-mail). To this end you can use the model withdrawal form attached, but is not required. For your convenience and notwithstanding the possibility to exercise his right in all other ways provided, you can follow the online wizard who made are here Personal Area - Refunds of my goods (only available in the web version). To comply with the withdrawal deadline, it is sufficient if you send your communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.
Effects of withdrawal
If you cancel this contract, you will be refunded all payments you have made on our behalf, including the costs of delivery, without undue delay and in any event no later than 14 days from the day we are informed about your decision to withdraw from this contract . These refunds will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of such reimbursement. The redemption may be suspended until receipt of the goods or until his demonstration on your part to have sent back the goods, whichever is earlier. Please send back the goods, to the following address Bettini Germano S.n.c. Via Tiberina, 322, 06053 Deruta Italy, without undue delay and in any event within 14 days from the day in which you communicated your withdrawal from this contract. The deadline is met if you resend the goods before the expiration of the 14 day period. In the event that you will make use of this mode of repayment, the direct cost of returning the goods will be your responsibility. In the event that the goods by their nature can not normally be returned by post, we indicate in the following list, by product type, the cost of the estimated total return.
Maximum Estimated cost for each piece
Bulky products, such as for example: vase cm. 80 approximately Euro 150,00 Italy, € 300,00 Europe (EU) Very large products, such as: large vase cm. 130. Approximately EUR 400.00 Italy, € 1,000.00 Europe (EU) No bulky products: up to maximum 10kg approx € 20.00 Italy, € 60.00 Europe (EU)